Frequently asked questions

What is the difference between a flat build plate and the textured one?

The texture of finished part.

They are both made of PEI which grips the plastic extrusion really well when heated and releases it when cooled.

Textured build plate produces a textured finish on the bottom of the part that is printed.

Flat build plate produces a flat finish. With care, this can be a very flat smooth surface.

How long does it take to assemble the kit?

You will want to allow 10-12 hours for assembly if this is your first printer kit.

What maintenance does the MK3s require?

In our experience, the main ongoing maintenance required for the MK3s printers is to clean the rods with a cloth and then lubricate them with the supplied grease.  The frequency at which this should be done depends on the printers usage, however we would recommend that you do this at least monthly.  For further information on maintenance of the MK3s please refer to page 65 of Prusa‚Äôs 3D Printing Handbook

Is there a warranty?

Yes,  there is a 1 year warranty on all parts. 

Typically, Original prusa printers have a very low return rate as all the parts are tested in the factory before being sent.

We have found that less than 0.5 percent of printers have an issue that is caused by a faulty part in the kit.

Can 3D Print Specialist repair my printer?

Yes we repair printers. If you have any problems then send us an email and we will help.

Can my printer get delivered to a PO box?

No, sorry, the courier service that we use requires a signature and cannot deliver to a PO box.

Can I pay by bank transfer?

Yes, we do accept direct deposit payments including instant real time payments via Osko with our PayID.  If you fill in the contact us form with the details of what you would like to purchase, we will email you through a Tax Invoice with the direct deposit and PayID payment details on it.

After building a kit, if I am having trouble with the X-axis length, what can I do?

After you have built the printer, it is a good idea to use a light machine oil to lubricate the bearings before you setup and calibrate the printer. Simply place a small amount of oil on the rods and then move the axis by hand slowly along the rods to each end. The rods can have a coating on them from the factory that restricts movement and creates errors during calibration if the oiling process is not done.

Note: Yes, you should clean the rods and re-oil them periodically. The frequency will depend on how many prints you do, but we suggest at least monthly.

If I purchase an assembled printer, is it already calibrated?

Assembled printers are calibrated prior to shipping, however sometimes the Z height requires re-calibrating after a printer has been moved.  Please refer to Section 6.3.6 of the 3D Printing Handbook that comes with the printer which explains how to Calibrate the Z height.  Additionally, the Z height will need re-calibrating for any additional steel sheets that you use on the printer.